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Shipping Policy

Delivery Times:

When it comes to the delivery of your order, here's what you need to know:

  1. Estimates: Delivery times are estimated and can vary based on the specific product you've ordered. These are not set in stone and may be subject to manufacturer-related delays. If you want to check on your order status, feel free to reach out to us anytime here.

  2. Large Items: For bulky items like furniture, mirrors, and larger lighting fixtures, we typically aim to deliver within eight to fourteen weeks.

  3. Smaller Items: Smaller items, such as small light fixtures, ornaments, tableware, and vases, usually have estimated shipping times ranging from four to six weeks.

  4. Rugs: These custom creations generally take around 4 weeks from the order date to completion. For a more precise timeframe, please contact us directly.

  5. Customised Products: These pieces require further time and care, due to this custom items where fabric, colour, size or style has been adjusted we usually add a further 4 weeks to the estimated lead times. 

  6. Specific Delivery Dates: We are not able to offer exact dates of delivery any request for a specific date will be taken into account however no guarantees can be made for a set delivery date. 

For more precise product timeframes, please contact our team via live chat or email for expert advice.

Delays have been incurred due to the Red Sea issue please reach out for further information. 

Assembly & Installation:

Please note that we do not provide installation services. Our delivery includes bringing items to the ground floor outside your building, but it does not include assembly or unpacking. If you have exceptionally heavy or difficult-to-access items that require special arrangements, it's the customer's responsibility to organize and cover any associated costs, further to this it is our customer's responsibility to ensure all items can fit into their premises.

Items may arrive with protective packaging to prevent damage during transit.

International Shipping:

Please note that we are not responsible for return shipping costs. Larger items are typically shipped via sea to ensure their protection and prevent damage. If you'd like tracking details for these products, please contact us.

Factory Location:

We are a UK-based company, but our products often come from international factories. This means your order may be shipped from one of our international manufacturing locations.

Our Liability:

If you receive goods you didn't order, damaged or defective items, or the incorrect quantity, please let us know in writing within 48 hours of receiving the goods.

However, it's important to understand that we cannot be held liable for defects caused by negligence on your part or by any third party.

If any shipment is not accepted or declined by the customer a storage and redelivery fee will be added to the order. 

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